Merchant Policies

Shipping and Tracking
Deliveries to Canada or the US take on average 3-5 business days to arrive (to locations within our shipper's normal service area). Merchants in remote regions (including Alaska and Hawaii) may have their orders reviewed to determine if shipping costs and timing are accurate. Merchants in those regions will be given the option to cover any shipping adjustments and have their order fulfilled or, cancel their order and have their payment refunded. To increase shipping security, a delivery receipt may be required by the delivery company. If the product has not been delivered within 30 days of the purchase date, the merchant is entitled to a full refund.

Business days are Monday through Friday, excluding holidays as determined by common and other freight carriers. For each order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include UPS, FedEx, United States Postal Service, Canada Post and Purolator. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges. 

Return Policy
If you are not satisfied with your purchase, please contact us by phone. You may request a return or exchange within 30 days of the receipt of the product. Credit and debit terminals, including but not limited to Ingenico Terminals, cannot be returned as they are programmed and key-injected specifically for the purchasing merchant. These terminals can only be purchased by Helcim merchants with an active retail (card-present) merchant ID in their respective country and region. The online shopping cart will attempt to validate if your merchant ID is valid and qualifies for the purchase of the equipment. Some card-readers and terminals, such as the Helcim Mobile and MagTek card-readers, cannot be used with other processors as they are encrypted with our own encryption keys. Before purchase a terminal, please read our Equipment Replacement & Warranty policies using the links below:

https://www.helcim.com/ca/credit-debit-machines/warranty/
https://www.helcim.com/us/credit-debit-machines/warranty/